Changed your mind
For most online purchases, tell us within 14 days of receiving the goods if you want to cancel. You then have another 14 days to return them. You do not need to give a reason.
Pet Stuuf Customer Care
Returns and refunds
This page explains our standard approach to online returns. Your statutory rights are not affected.
Refund timing and delivery charges
We will process the refund within 14 days of receiving the returned goods. For a valid cancellation, any standard outbound delivery charge paid with the order will also be refunded. If you chose a more expensive delivery option, only the standard delivery amount is refundable.
Faulty, damaged or incorrect goods
If an item is faulty, damaged, not as described or not what you ordered, contact hello@petstuuf.com with your order reference and photos where helpful. We will explain the appropriate replacement, return or refund route.
Exceptions
Some goods can have different cancellation rules, including personalised goods and certain sealed hygiene items once opened. Any applicable exception will be made clear before purchase.
Start a return
Email hello@petstuuf.com with your order reference and the item you want to return. Do not send goods to the registered office unless we confirm that return address in writing. We will provide the correct return instructions for your order.