Business details
Data controller786 Infinite Ltd trading as Petstuuf
Brand namePet Stuuf
Company number12533644
VAT numberGB 516 0068 22
Registered office128 City Road, London, England, EC1V 2NX
Emailhello@petstuuf.com
Pet Stuuf Legal
Privacy policy
This policy explains how Pet Stuuf handles customer and website information for orders, checkout, fulfilment and support.
What this policy covers
This privacy policy explains how we collect, use and protect personal information when you visit petstuuf.com, contact us, place an order, use checkout, request support, or ask about delivery, returns or refunds.
Information we collect
We may collect your name, email address, phone number, billing and delivery address, order details, payment status, order notes, delivery information, return/refund information and messages you send to us.
Payment information
Payments are processed securely by Stripe. Pet Stuuf does not store your full card number. We receive payment status, order reference and limited checkout information needed to process the order.
Why we use your information
We use personal information to process orders, take payment, review orders before fulfilment, arrange delivery, manage returns and refunds, answer customer messages, prevent fraud, keep business records and comply with legal obligations.
Lawful basis
We mainly use your data because it is necessary to take steps before entering into a contract with you, perform our contract with you, comply with legal obligations, or pursue legitimate business interests such as customer service, fraud prevention and keeping order records.
Who we share information with
We may share relevant information with payment providers, fulfilment partners, suppliers, couriers, IT hosting providers, professional advisers and authorities where required by law. We only share what is needed for the relevant purpose.
Supplier and courier fulfilment
Where an order is fulfilled by a supplier, fulfilment partner or courier, we may share the customer name, delivery address, phone number where required, product/order details and delivery notes needed to complete delivery.
Admin order records
Order review information, fulfilment status, supplier order references and tracking details may be stored as part of the order record so we can manage customer support, delivery and returns.
Website basket storage
The website may use browser storage on your device to remember basket contents while you shop. This helps the basket and checkout experience work properly.
Marketing
We will not send email marketing unless we have a lawful reason to do so. If marketing emails are added later, customers will be given a way to opt out.
How long we keep information
We keep order, payment, tax and customer service records for as long as needed for business, tax, accounting, legal, dispute and customer support purposes. We do not keep personal information longer than necessary.
Your rights
You may have rights to access, correct, delete, restrict or object to how we use your personal information. You may also have a right to data portability in some circumstances.
Security
We take reasonable steps to protect personal information, including using secure payment processing, restricted admin access and protected admin routes.
International transfers
Some service providers, suppliers or fulfilment partners may process information outside the UK. Where this applies, we aim to use appropriate safeguards or service providers with suitable protection measures.
Complaints
If you have a privacy concern, contact hello@petstuuf.com first so we can try to resolve it. You also have the right to complain to the UK Information Commissioner's Office.
Contact us
For privacy questions or requests, email hello@petstuuf.com and include enough information for us to identify your order or account query.